Important to Read
Terms of Reservation
To provide a professional and reliable service, the following terms apply to all bookings with Amazing Theme Party Planners.
Within Nairobi — Free on KES 50,000+
Transport and labour are complimentary on bookings totalling KES 50,000 or more within Nairobi.
Surrounding Areas — Free on KES 80,000+
For areas outside Nairobi County, free transport applies on orders of KES 80,000 and above. Call 0792 788 442 to confirm your zone.
Deposit
A commitment fee of 50% of the total invoice is required to reserve items for your specific event date. This ensures the inventory is secured and taken off the market for other clients. No booking is confirmed without this deposit.
Payments
All payments are made exclusively to our official till number:
Till No. 9937281
Registered to the office of Amazing Theme Party Planners
⚠️ Do not send payments to any personal numbers or accounts. Always confirm with us on 0792 788 442 if in doubt.
Transport Charges
Transport charges apply to all bookings depending on the location and volume of items hired. These costs will be advised by our logistics department during the quoting process.
Within Nairobi: orders KES 50,000+ — transport & labour fully covered. Surrounding areas: orders KES 80,000+ — free transport & labour.
Balance Payment
The remaining 50% balance is due upon delivery at the venue, immediately after the setup is complete and the client has confirmed and accepted all items. The till number remains 9937281.
Damage Policy
Clients are fully responsible for all hired items during the hire period. Any breakages, losses, or significant damage to furniture, décor, or equipment will incur a replacement or repair fee assessed at current market value. We advise clients to secure items safely, especially at outdoor events.
Cancellation Policy
Deposits are non-refundable if a cancellation occurs close to the event date, as those items were held exclusively for your booking and unavailable to other clients during that period. We encourage clients to reschedule rather than cancel where possible.
For rescheduling requests, contact us as early as possible on 0792 788 442.
Duration of Hire
Standard rental rates cover a 24-hour period. If you require items for a longer duration — such as a multi-day event or conference — please specify this during the quoting stage or select the number of days in your digital cart before checkout.
Ready to Book?
Questions about these terms? Our team is happy to walk you through everything before you confirm.